Understanding site statuses

Every site in your Manage GPL dashboard is in one of a handful of statuses. Most of the time it's connected and you don't need to think about it. Here's what each status means in detail.

connected

The happy path. Manage GPL has a valid HMAC secret, recent contact with the connector plugin, and a fresh inventory. All features work.

pending

A pairing has been started but not yet completed. Either:

• You generated a token and haven't yet installed/confirmed the plugin on the WordPress side, or
• The plugin is installed but the confirmation call from the site couldn't reach Manage GPL (firewall, SSL issue, REST API blocked).

Pending sites auto-clean up after 15 minutes if no confirmation arrives. If you think you completed pairing but the status is still pending, see My site is stuck in "pending".

paused

You explicitly paused this site from the site page. While paused:

• Inventory is not refreshed.
• No updates, installs, or other push operations run.
• Uptime monitoring is suspended.
• The site still counts toward your plan's site limit.

Pause is the right tool when you're doing heavy maintenance on a site and don't want Manage GPL's automated operations interfering. To undo, open the site in your dashboard and click Resume site.

unreachable

Manage GPL tried to reach the connector and the request timed out or returned an error. Common causes:

• The site is genuinely down.
• DNS or SSL is broken.
• The connector plugin was deactivated or deleted (reactivate it; if that's not possible, use Re-pair this site).
• A firewall is blocking outbound requests from Manage GPL's IPs.

Once the connector responds successfully again, the status flips back to connected automatically — no action from you required.

error

An unexpected state — something went wrong that doesn't fit the above categories. Rare. If you see this, open a support ticket with the site name and we'll investigate.

Where to find the status

Each site's status badge is shown:

• Next to the site name on the dashboard and the Sites list.
• At the top of the site's detail page.
• In the cross-site plugin/theme pivots (faded out if not connected).