Refund policy

We want you to be happy with Manage GPL. If something's gone wrong on our end, or you've been charged by mistake, we'll refund you. Here's the policy in plain English.

When we refund

• 3-day money-back on your initial purchase: if you signed up for your first paid plan and decide within 3 days that it's not for you, reply to your receipt email or open a support ticket — we refund the full amount with no questions. Details in the Refund Policy.
• Our fault: if Manage GPL was unreachable for an extended period, or a feature you're paying for didn't work when you needed it, we'll work with you on a prorated credit or refund.
• Duplicate charge: if your card was charged twice for the same thing, one of them is a mistake. Refunded in full.

When we don't refund

• After your first 3 days: once you've been on the product for more than 3 days, we don't refund past charges. Cancel to prevent the next renewal and keep using what you've paid for until then.
• Renewals: subscription renewals (after your first paid period) are non-refundable. Cancel any time before your renewal date to avoid being charged.
• Partial-period cancellation: if you cancel mid-period, we don't refund the unused portion. You keep your features until period end, which is what you paid for.
• Plan downgrades: we don't prorate downgrades. See Downgrade your plan.

How to request a refund

1. Open a support ticket with subject "Refund request".
2. Tell us which invoice you're asking about and why.
3. We reply within 1 business day and process the refund via Stripe.
4. Stripe takes 5–10 business days to return the amount to your card. You'll see it as a credit on the same card we charged.

What happens to your account after a refund

• Full refund of the most recent charge: your subscription is cancelled immediately (not at period end), and your account drops to Free.
• Partial refund: your subscription is not cancelled — this is rare and case-by-case.

Chargebacks / disputes

If you file a chargeback with your bank instead of asking us directly, we treat it as a cancellation — your subscription is immediately closed and your account drops to Free pending Stripe's dispute resolution. We strongly prefer you email or open a ticket first; we can resolve almost anything faster and more cleanly than a bank dispute can.

EU VAT MOSS / refund timing

If you're in the EU and paid VAT through our Stripe Tax integration, the VAT portion is refunded alongside the base amount. No special paperwork needed on your side.